Customer Journey

Description

In the Netherlands, the integration process for refugees is referred to as a "Customer Journey," where refugees are treated as clients and guided through a complex system of forms, rules, and various institutions. The documentary follows a large Syrian family searching for a home while two Somali sisters, part of the LGBTQ community, aspire to become actresses. Their experiences illustrate the challenges and absurdities of the bureaucratic system, highlighting the tension between the practicalities of procedure and the aspirations of individuals. Throughout their journey, the film presents interactions with civil servants, volunteers, and social workers who strive to assist the refugees, often employing humor and compassion. However, the film also reveals the frequent clashes between personal hopes and rigid regulations. "Customer Journey" showcases the realities faced by those seeking a new life, ultimately questioning whether the dreams that brought them to the Netherlands can be fulfilled within the confines of an intricate bureaucratic maze.